What level of maintenance do I need?

We suggest at least an annual periodic major maintenance (PM) visit for every system. During this visit we’ ll thoroughly inspect and test the engine, generator, controls, and enclosure for functionality. We’ ll change the oil and the oil & fuel filters. With your knowledge & consent we’ ll transfer power from utility to your generator.

An alternative to our annual major maintenance (PM) is our environment friendly green periodic maintenance (GPM). This is identical to our standard PM EXCEPT we won’ t automatically change the oil and oil filter. This not only saves you money, but reduces oil consumption and recycling costs. We reserve the right to convert a GPM to a regular PM (and charge accordingly) if the generator run time or condition of the oil and filter warrant a change.

An inspection (PI) is a low cost, non invasive functional test of your generator. We’ ll check fluids and filters and make sure your system is operational. Inspections should be supplemental to annual periodic major maintenance (PM) or our green periodic maintenance (GPM).

If your system is more critical and you want greater peace of mind, we suggest semi-annual maintenance consisting of a visit every 6 months. Typically, our 1st visit will be the annual major maintenance (PM) while our 2nd visit will be an inspection (PI).

Quarterly maintenance is generally reserved for the most critical installations. This normally consists of an annual major maintenance (PM) visit and 3 inspections (PI) per 12-month period or alternating maintenance and inspection visits. Predictive maintenance (PM) is the same as annual maintenance, but is linked to operational parameters including operating hours and alarms, not a calendar.

Coolants (antifreeze) should be flushed and changed every 2 to 5 years depending on the engine manufacturer. Over time coolant loses its ability to dissipate heat and prevent freezing. We’ re converting all operating systems to Propylene Glycol, a safer, less hazardous coolant.

Fluid sampling provides a more in depth analysis of the workings of your system. Trace elements in the sample identify internal problems and help predict future or abnormal wear and tear. We test oil, coolant and diesel fuel.

Remote System Monitoring uses communication technology, the Internet and software so we can watch and analyze real time, operating data from your system.

Rarely is your system tested to its design capacity. Your system is not under any resistive load during the exercise cycle and may be minimally loaded during most utility failures or controlled tests. During a 2 or 4-hour load bank test we connect your generator to special equipment and progressively “ load” the generator to 75% of nameplate capacity. This test is often used as part of warranty management to test components prior to warranty expiration. This test is particularly useful on diesel sets since they tend to wet stack.

Our typical F250 4x4 service vehicle is equipped with a 100-gallon diesel fuel tank. During an emergency we can deliver diesel fuel to your generator. And, we can fuel your generator during maintenance visits.

We can manage your system to ensure compliance with Generac’ s warranty policy and the best possible coverage. While we don’ t determine actual warranty coverage, we’ re your warranty liaison and advocate. Warranty management can include forced component failure prior to warranty expiration. We provide repair services for all makes and models.